Exchange 2010 Database Failed to Mount: Couldn’t mount the database that you specified. Specified database: Journal; Error code: An Active Manager operation failed. Error An Active Manager operation encountered an error. To perform this operation, the server must be a member of a database availability group, and the database availability group must have quorum. Error: The Cluster service is not running..
One of customers experienced an issue on their Exchange 2010 environment when they try and mount their databases on a specific server. The above error indicates that the cluster service is not running. However, after starting the cluster service they receive the following error.
Database ‘Journal’ can’t be mounted on server ‘EX01.thatlazyadmin.local’ due to a previous error: Failed to determine the mount status of the active database copy. Verify that the underlying cause of the error has been corrected before at
tempting to mount the database. The error can be ignored and the mount allowed if Mount-Database is reissued with the -Force switch.
To resolve this error, run the following:
- Stop-Service ClusSvc
- Net start ClusSvc /forcequorum
Run the following in Exchange PowerShell:
- Start-DatabaseAvailabilityGroup -Identity LAZYDAG01 -MailboxServer EX01.thatlazyadmin.com
Once the 3 commands has been executed you will notice in the Exchange Admin console that the databases are now all Mounted again.
Hope this helps the next person and saves some time.