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Troubleshooting: Unable to Add Exchange Online Role Group

Troubleshooting: Unable to Add Exchange Online Role Group

In this concise article, we will tackle a common issue encountered while attempting to create a new role group in Exchange Online – “Error executing request. The command you tried to run isn’t currently allowed in your organization”.

Reason for encountering this error:

In Microsoft’s data centers, some objects are merged to conserve space. When modifying one of these objects for the first-time using Exchange Online PowerShell or the Exchange admin center, an error message may appear, instructing you to run the Enable-OrganizationCustomization cmdlet.

It’s important to note that the Enable-OrganizationCustomization cmdlet only needs to be executed once in your Exchange Online organization. If you try to run the cmdlet a second time, an error will occur.

To rectify this issue, you must establish a connection to Exchange Online PowerShell as shown below. Run the following command:

The execute the following cmdlet.

If you execute the command once more, you’ll encounter the following error.

With Exchange Online Customization now enabled, you can proceed to create the new Exchange Admin role. Click on Done.

Upon visiting the Admin roles page, you should now observe the role you’ve recently created.

That’s a wrap, folks! 🎉 Navigating the digital maze can sometimes get tricky, but with a little guidance, we all can find our way. I trust this guide was your digital compass today. Remember, every issue is just a quest waiting for a solution.

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